The problem
As the family office grew in complexity, it realised that it needed a more structured and proactive approach to managing risk across cyber, travel, medical, and personal domains. It required a solution that could scale with their needs while preserving discretion and autonomy.
Before seeking expert help, the family office relied on a patchwork of local providers and internal resources. This strategy lacked cohesion, as no one was a dedicated expert; it was treated as a side project, and therefore, the necessary drive was missing. Without central oversight, the family found itself constantly reacting to issues rather than anticipating them. Furthermore, they didn’t fully understand the reasons behind their risk management actions or whether they were even necessary.
The selection criteria
In looking for a service provider, the family office needed a partner who understood the nuances of UHNW families, could operate discreetly, whom they trusted and who offered global reach. Strategic alignment with their values and lifestyle was also essential; they wanted to keep living how they were living, just safer.
While searching for a service provider, the family office explored several security firms. However, most were trying to push them into using all their products, but they didn’t know if they needed all of them or not.
Going with Accordant Global
After evaluating various firms, the family office finally settled on Accordant Global Partners (AGP) as its outsourced Chief Security Officer. The main reason for their decision was that AGP instilled confidence that every aspect of their risk exposure would be addressed.
The implementation process was seamless. AGP conducted tailored sessions, helped the family office prioritise needs, and coordinated with service providers on their behalf. They now have a monthly meeting to ensure they stay on track and are informed about current affairs in risk.
The results
After partnering with AGP, the family office moved from being reactive to proactive. The family feels more secure. The family office staff is better supported. And their risk management operations are more resilient. AGP’s involvement has elevated our entire risk posture.
Reflecting on their risk management journey, they noted that if they were to go through the process again, they would have engaged AGP sooner and not attempted to handle it internally for so long. The family office found that the clarity and confidence AGP brought to their operations were invaluable.
Advice for family offices
When giving advice to other family offices wanting to enhance their risk management strategies, the family says, “Don’t wait for a crisis to realise you need expert support.”
AGP treats your family like their own. Their integrity, insight, and global reach make them an indispensable partner in today’s complex risk landscape. – Global single family office.
Looking forward, the family office is now exploring how AGP can assist in embedding risk protocols into their philanthropic and investment initiatives, ensuring these areas are equally protected, like the rest of the family.
The family office featured in this case study chose to remain anonymous, and has been verified by the Simple team directly.
Check out the
2025 Family Office Security & Risk Report
, which includes insights from Damon Spencer of Accordant Global Partners, to learn more about building resilience in the face of risk and better understanding family office security and risk management.