Trust and Family Office Director

About the role

The Trust and Family Office Director position has general oversight of a client portfolio and is accountable for supporting the development of new and existing client relationships in coordination with the Relationship Management teams. The role actively manages clients’ financial needs and the coordinated delivery of services internally and with external advisors to individuals, families, trusts, and foundations. The Trust and Family Office Director will work closely with the Relationship Management Teams.

What you’ll do

• Serve a portfolio of clients in coordination with the Relationship Management teams assuming primary responsibility for client satisfaction of day to day financial transactions, accounting services, financial reporting, wealth transfer planning, income and estate tax planning, and such other tactical items as identified by collaborating with the service team and appropriate BT resources to ensure timely delivery of high-quality fiduciary service, issue resolution, effective communication of client needs to partner, and development of advisory relationships with clients.
• Provide guidance and expertise to trust officers for complex trust and estate administration.
• Apply expertise and think creatively to address unique and ambiguous situations and to find solutions to complex and non-routine problems.
• Works with clients and their professional advisors to develop a thorough understanding of the client’s needs and goals including specific items related to estate planning, income tax planning and preparation, insurance, tax payments and financial reporting.
• Support current and future generations with formal and ongoing education in stewardship, financial literacy, tax and estate planning, and the role of the family office.
• Cultivate relationships with referral sources and centers of influence to build the business; identifies and develops new business opportunities in coordination with the Relationship Management teams.
• Develop a framework and operational structure which supports a multi-generational family enterprise. Clarify decision making processes, roles of trustees and other fiduciaries, and communication protocols.
• Supporting the Relationship Management teams in planning family meeting agendas, coordinating with trust advisors and internal team members and hosting family meetings.
• Gathering, analyzing and documenting client’s and prospective client’s financial information in coordination with internal team members.
• Provide strategic direction to internal team members to develop and maintain financial, tax and estate planning reporting to meet the clients’ goals.
• Draft proposals, presentations, reference material, financial plans and other documents as required.