Family Office Manager

Responsibilities

Client Accounting Services

• Onboard new clients, set up financial reporting processes and chart of accounts, establish client vendor and household relationships
• Provide core accounting services: journal entries, payroll oversight, investment reporting, and manage/reconcile client data for ultra-high-net-worth families and related entities
• Research and resolve issues or discrepancies with clients’ statements
• Prepare client financial reports and analysis for individuals and related entities
• Monitor and coordinate cash management
• Support other client teams with review of reconciliations and final reports
• Prepare year-end reporting of 1099s
• Maintain tracking of charitable contributions, gifts, basis, and other items
• Client Bill Payment Services
• Review and approve client bill pay processing
• Sync and reconcile bill payment account, research, and resolve discrepancies
• Generate and compile client bill payment reports
• Client Relationship Management
• Primary day-to-day contact for client communications, project management, problem identification and resolution across multiple simultaneous client relationships
• Develop client meeting material and lead meetings, as needed
• Respond to inquiries from clients’ advisors (wealth, CPAs, attorneys, etc)
• Provide financial data analysis related to client tax, estate, and charitable planning
• Handle special projects as needed

Management

• Day-to-day management/oversight of client team
• Train new employees on policies and procedures
• Oversight and accountability for team output
• Qualifications & Requirements
• Bachelor’s degree in Accounting or related field required.
• CPA certification and experience in public accounting, strongly preferred.
• Minimum 5-8 years’ experience working with individual finances and their investments.
• General understanding of foundations, trusts and estate planning, and their related tax treatments.
• Strong general ledger, accounts payable, payroll, income tax, investment and banking working knowledge.
• Must have a proven track record of working in a dynamic, fast-paced environment, requiring a high level of attention to detail while maintaining focus on the big picture.
• Strong prioritization, time management, project management and organizational skills.
• Ability to handle and respond to multiple client and department demands promptly.
• Exceptional communication skills, both written and spoken with an understanding of professional services and client service.
• Passion for exceptional client service
• Positive and professional demeanor
• Ability to adhere to strict process, control and confidentiality standards
• Competencies listing for Job Family
• Collaboration
• Communication
• Detail Oriented
• Follows Procedures
• Responsiveness
• Service
• Time Management

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

This position is exempt and is paid according to the laws of the State of California. The pay range for this position is $150,000 USD per year. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.